Getting Started with Social Media Tools in Government

'Getting Started with Social Media Tools in Government' is a supplement to UN-APCICT’s Module 11 of the Academy of ICT Essentials for Government Leaders on 'Social Media for Development.' This publication is a practical guide that presents “how-to” steps for setting and managing social media tools and technologies in government. It aims to provide government officials with a basic understanding of the functions of common social media to enable them to utilize social media for the improvement of the delivery of public services and governance processes.