Academy Module on "Digital Government and Transformation"

Date:
31st Aug 2021

The last two decades have seen a rapid societal transformation in the way information is processed and consumed. Digital technologies are now playing a catalyzing role in the digitization of services to citizens and are being used in multiple functions across Governments. This module provides an overview of how digital technologies can be used to improve the quality of governance and, in turn, contribute to the Sustainable Development Goals (SDGs). While digital technologies have evolved rapidly and have the potential to transform governance sectors, the experience so far suggests that careful attention to strategy and implementation processes are necessary. This module highlights and builds on the key principles that are considered useful for digital government strategy and policy, namely effectiveness, inclusiveness, and accountability.