Civil service reform is highly complex and technology can serve a vital function. The brief provides a starting point for improving the management of civil services through technology in the region. Yet, it also emphasizes that countries must work with experts in civil service reform and technology to identify solutions that would be most useful and relevant for their needs. This brief presents digital and online platforms for civil services in Asia and the Pacific, along with recommendations for holistic government interventions and reforms in policies, business processes, and management systems.
© Asian Development Bank, 2021