This page contains resources that focus on the use of information and communication technologies (ICTs) to improve the efficiency, accountability and transparency of government processes, achieve better public service delivery, and empower citizens by enabling them to participate in the decision-making processes of governments.
If implemented strategically e-governance can not only improve efficiency, accountability and transparency of government processes, but it can also be a tool to empower citizens by enabling them to participate in the decision-making processes of governments. However, countries continue to face many challenges in meeting the increasing demands of citizens to deliver better services and results. How have challenges related to infrastructure and connectivity; language and illiteracy; human capacity; and strategy formulation been addressed.
Resources include frequently referred to publications, training materials, collection of case studies and research papers on the use of ICTs to:
- Inform the citizen, businesses and other government agencies by making information available with the aim of increased transparency and accountability, providing information about the political process, and about services and choices available.
- Increase access to government services and improve service delivery by giving citizens and businesses, in particular poor and marginalized groups in remote communities, greater choices and faster delivery, and at the same time providing services that meet their needs.
- Empower citizens, in particular poor and marginalized groups, by strengthening their capacities to participate in public decisions and actions.
And their impact on the creation and protection of sustainable livelihoods, provision of access to entitlements and social services, provision of relevant information for human development and security and/or addressing the needs of the most vulnerable groups.
The paper presents the motivation for e-Leadership and GCIOs, introduces the evolving role of GCIOs, and discusses the main components of GCIO systems, such as readiness assessment, legal and regulatory frameworks, institutions, and education and development.
The report is designed to reduce regulatory complexity and uncertainty, and cut red tape reducing unnecessary burdens created by bureaucracy and paperwork. Its final objective is to promote the rule of law, efficiency and economically enabling environments.
The paper explores several areas linked to information management systems throughout Asia Pacific, and reveals a strong general trend towards improved management systems. It also highlights the massive growth of data that governments are required to keep and the challenge of keeping up with expected future growth.
This study looks into the relationship in Brazil between ICT use in voting mechanisms and citizen trust in government. The electronic voting system of Brazil is widely trusted by the citizens of the country and international observers as an efficient and reliable mechanism of producing elections results that accurately represent the choices of the electorate.
Timor-Leste and UN Wrap Up Second ICT Training Workshop and Discuss Future Capacity Building Initiatives
The United Nations Asian and Pacific Training Centre for Information and Communication Technology for Development, a regional institute of the United Nations Economic and Social Commission for Asia and the Pacific (UN-APCICT/ESCAP), and Timor Leste’s Directorate National for Information and Communication Technology (DNICT), of the Ministry of Infrastructure, today concluded the second National Workshop of the “Academy of ICT Essentials for Government Leaders” (Academy) in Dili, Timor-Leste.
The United Nations Asian and Pacific Training Centre for Information and Communication Technology for Development (UN-APCICT), a regional institute of the Economic and Social Commission for Asia and the Pacific (ESCAP) continues to support ICT human resource capacity building and strengthen partnerships with regional stakeholders.
This book consolidates over 40 e-governance projects, implemented in India focused on Government to Business, Government to Citizen, Government to Government and Government to Employees initiatives. In addition, the book also details an e-governance project assessment framework. The book is a good resource for those working in e-governance.
This project provides online resource materials and an electronic discussion forum building knowledge for e-government practitioners in developing and transitional countries. It addresses a series of topics of potential interest to e-government practitioners and suggests solutions to issues in relation to these topics. The solutions were developed through a mix of research at the Institute for Development Policy and Management of the University of Manchester, research in local partner institutions, and discussions on the egov4dev email list. Topics include: e-government success and failure; ICTs for government transparency; public health information systems; m-government; and building e-government websites. There is also a training guide on how to use the resource materials in a training course.
Academy of ICT Essentials for Government Leaders: South Asia Sub-Regional Workshop - Training Materials
Over 20 participants from eight South Asian countries – Afghanistan, Bangladesh, Bhutan, India, Maldives, Nepal, Pakistan and Sri Lanka – representing national ICT ministries and ICT training institutions were trained on: Module 1 - The Linkage between ICT Applications and Development; Module 2 - ICT for Development Policy, Process and Governance; and Module 3 - e-Government Applications. Presentations, handouts and exercises from this workshop are available for download.
This e-primer walks its readers through the vision and value of e-government interoperability and the steps required to achieve effective interoperability. It also answers some fundamental questions such as why government interoperability frameworks should be developed; who should be involved; how are they produced and revised; and what are the key factors for their successful development and operationalization.