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Developing Human Resource Capacity Indicators

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Developing Human Resource Capacity Indicators

Posted by admin at June 13. 2008

In an effort to measure and bridge the digital divide, several different types of indicators have been developed to measure the readiness of a country to adopt information and communication technology (ICT).  Many of these indicators measure the extent to which the technology has been adopted within the target population.  While some indicators recognize the importance of computer skills and e-literacy, there has been minimal effort to develop a multi-factor set of indicators to measure ICT human resource capacity.

APCICT published a paper entitled, "Development of a Multi-Factor Set of Country-Level ICT Human Resource Capacity Indicators."

The authors propose a set of eight ICT human resource capacity indicators.  These eight indicators represent the different types of human resource capacity needed for a flourishing information society and can be broken down into three groupings:

  1. PRO – ICT Specialists (programmers, vendor certified technicians, etc.). ICT professionals who have the ability to develop, operate and maintain ICT systems, such that ICTs constitute the main part of their jobs.
  2. ADV – Advanced ICT Users (sector-specific tools, CAD/CAM, online tools, etc.). Professionals who are competent users of advanced, and often sector-specific, software tools, and where ICTs are not their main job but a tool.
  3. BAS – Basic ICT Users (word processing, spreadsheets, browser, e-mail, etc.). People who are competent users of generic tools needed for the information society, e-government and working life, but where ICTs are not their main job but a tool.
  4. MGT – ICT Enabling Managers (project managers, strategists, etc.). Managers who are skilled at putting ICTs to work to meet organizational goals.  They may be basic or advanced users, however their main role in ICT adoption is to develop strategies of how to use ICTs, implement systems into their organizations, and plan day-to-day ICT operational excellence.
  5. THT – ICT Thought Leaders (researchers, consultants, professors, etc.).Those that are most responsible for envisioning the future of the Information Society, understanding its impacts on society, and developing views on how ICT may be used innovatively in the future.
  6. EDU – ICT Equipped Educators (elementary, secondary, etc.). Elementary and secondary school teachers who are able to integrate ICTs into their teaching activities as both content and tools.  They are at the forefront of introducing the next generation of citizens to the Information Society.
  7. POL – ICT Policy Makers (government program developers, budget authorizers, etc.). Government leaders and other influential policy-makers who are most responsible for developing and funding programmes that promote the adoption and usage of ICTs throughout society.
  8. INF – ICT Infrastructure Builders (standard makers, regulators, e-enablers, etc.). Government workers and, to some extent, private sector employees who implement policies, develop standards, regulate industries, and develop the public applications that create the Information Society.  These applications include e-government, e-health initiatives, e-business infrastructures, etc. 

The first three indicators represent the extent of the population’s participation in the information society.  The next two represent the extent to which the information society impacts the broader society through professional leadership.  The final three indicators represent the extent of public policy support for creating the information society.

Feedback on the indicators proposed would be much appreciated.

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