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eGovernment Benchmark 2017: Taking stock of user-centric design and delivery of digital public services in Europe

eGovernment Benchmark 2017: Taking stock of user-centric design and delivery of digital public services in Europe

eGovernment Benchmark 2017: Taking stock of user-centric design and delivery of digital public services in Europe
European Commission
© © European Union, 2017, 190 pgs
ISBN 978-92-79-74295-8

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This Insight Report presents the main highlights of the assessment of eGovernment services in 34 countries – the European Union Member States, as well as Iceland, Norway, Montenegro, Republic of Serbia, Switzerland, and Turkey – referred to as EU28+ throughout this report. The assessment of these services covers the priority areas of the eGovernment Action Plan. Each priority area is measured by one or more.

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